Privacy Policy

Overview

QUIET DRAGON LLC operates quietlawncaredragon.com and provides lawn care, landscape maintenance, snow management, and related property services. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.

This policy applies to visitors to our website, people who request estimates, customers who schedule or receive services, and anyone who contacts us by phone, mail, or our website.

Information we collect

We collect information you provide directly, information generated when we perform services, and limited technical information from your use of the website.

• Contact information: name, company or HOA name if provided, phone number, email address, mailing address, and service address.
• Estimate and service information: requested services, lot size, preferred start date, service frequency, property notes, access instructions, gate or pet notes, and photos or condition notes when needed to quote or complete work.
• Billing information: payment status, invoices, transaction identifiers, service history, amounts due, and limited payment details supplied by a payment provider, such as card brand and last four digits. We do not store full card numbers on our servers.
• Communications: messages you submit through the website, phone call notes, scheduling messages, support requests, and feedback.
• Website data: browser type, device type, pages viewed, referring page, approximate location derived from IP address, and other log data needed for security, troubleshooting, and basic site operation.

How we use information

We use personal information for the following business purposes:

• Preparing estimates and responding to inquiries.
• Scheduling, performing, documenting, and improving services.
• Sending appointment updates, service reminders, invoices, receipts, and account notices.
• Processing payments and preventing fraud or unauthorized activity.
• Maintaining customer records, tax records, insurance records, and business books.
• Improving our website, customer service, routes, staffing, and seasonal offerings.
• Complying with applicable laws, responding to lawful requests, and protecting our rights and property.

Where laws such as the GDPR apply, our legal bases include performance of a contract, steps taken before entering a contract, legitimate business interests, consent where required, and legal obligations.

Cookies and site data

Our website uses a first-party consent tool to manage Necessary, Functional, Analytics, and Marketing technologies. Necessary technologies are always active for security, page delivery, form operation, payment safety, and consent storage. Optional technologies are controlled by your region, saved choices, and browser privacy signals.

You can change optional cookie choices anytime through Cookie Settings in the footer. You can use Your Privacy Choices to opt out of sale, sharing, targeted advertising, Marketing cookies, advertising signals, and related conversion events for this browser. We honor Global Privacy Control by keeping Marketing off when that signal is present.

Payments

When you pay electronically, your payment information is handled by third-party payment service providers. Those providers may collect card, bank, billing, device, and fraud-prevention data directly from you. We receive payment confirmations and limited transaction details needed to reconcile your account, issue receipts, handle refunds, and keep tax records.

We do not intentionally collect or store full credit card numbers, card security codes, or bank login credentials on our website servers.

How we share information

We share information only as needed to operate the business, provide services, protect the company, or comply with the law. Categories of recipients may include:

• Service providers: website hosting, communications, scheduling, routing, bookkeeping, payment processing, customer management, and document storage providers.
• Professional advisors: accountants, lawyers, insurers, and claims administrators.
• Legal and safety recipients: courts, regulators, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect people, property, or legal rights.
• Business transfer recipients: a buyer or successor if we sell, merge, reorganize, or transfer part of our business.

We do not sell personal information for money. If optional advertising or attribution tools are configured, you can opt out of sale, sharing, targeted advertising, Marketing cookies, advertising signals, and related conversion events through Do Not Sell or Share My Personal Information or Your Privacy Choices in the footer.

Retention

We keep information only as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted by law.

• Estimate requests: generally up to 24 months if you do not become a customer.
• Customer service records: generally for the life of the customer relationship plus up to 7 years for tax, accounting, insurance, and dispute purposes.
• Payment and invoice records: generally up to 7 years.
• Website logs: generally up to 12 months unless needed for security, troubleshooting, or legal purposes.
• Consent records: generally retained as needed to demonstrate privacy choices, troubleshoot consent behavior, and comply with legal obligations.
• Marketing preferences: until you opt out or the information is no longer useful for its collected purpose.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including HTTPS, access controls, limited internal access, vendor review, and secure handling of payment information through payment service providers. No system is perfectly secure, but we work to reduce risk and respond promptly to suspected incidents.

Your privacy rights

Depending on where you live, you may have the right to request access to your personal information, correction of inaccurate information, deletion, a copy of your information, restriction or objection to certain processing, and withdrawal of consent where processing is based on consent.

California residents may also request the categories and specific pieces of personal information we collect, the business purposes for collection, the categories of recipients to whom information is disclosed, deletion, correction, and non-discrimination for exercising privacy rights. You may use Do Not Sell or Share My Personal Information or Your Privacy Choices in the footer to opt out of Marketing, sale, sharing, targeted advertising, and related advertising signals for this browser.

To make a request, use the contact form, email lawn@quietlawncaredragon.com, call +1 (307) 332-9041, or mail us using the business address listed on our Contact page. We may need to verify your identity before completing a request. We aim to respond within 45 days for California requests and within 30 days where GDPR-style timelines apply, unless an extension is permitted by law.

Children

Our website and services are intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

International visitors

QUIET DRAGON LLC is based in the United States. If you visit the site from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your location.

Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date. If a change materially affects your privacy rights, we will provide additional notice where required by law.

Contact

Questions or privacy requests can be sent to QUIET DRAGON LLC through the contact form, by email at lawn@quietlawncaredragon.com, by phone at +1 (307) 332-9041, or by mail using the business address listed on our Contact page.