In short

Estimate requests are free.
Completed services are generally not refundable, but eligible service issues can be corrected.
Prepaid, unperformed services may be refundable after deducting completed work, materials, and authorized fees.
Please cancel or reschedule before we dispatch a crew whenever possible.

Overview

This Refund & Cancellation Policy explains how QUIET DRAGON LLC handles estimate requests, cancellations, refunds, credits, and service corrections for lawn care, landscape maintenance, snow management, and related property services.

Estimates

Estimate requests are free and do not require a deposit unless a written estimate states otherwise. Submitting an estimate request does not obligate you to buy services.

Cancellations and rescheduling

For one-time or recurring lawn and landscape services, please request cancellation or rescheduling at least 24 hours before the scheduled service window. If a crew has already been dispatched, we may charge a reasonable trip fee or minimum service charge to cover route time and mobilization.

Weather, unsafe property conditions, locked gates, inaccessible areas, loose animals, or conditions that could damage turf or equipment may require us to reschedule. If we reschedule for those reasons, we will work with you to find the next practical service time.

Refunds

Because our services involve labor, route time, equipment, and materials, completed services are generally not refundable. If a service was not performed, was double-billed, or was billed in error, we will refund or credit the affected amount after review.

If you prepaid for services that have not yet been performed, you may request a refund of the unused balance. We may deduct amounts for completed work, purchased or custom-ordered materials, disposal fees, trip fees, discounts that no longer apply, and other charges disclosed in the estimate or service agreement.

Approved refunds are generally issued to the original payment method when possible. Processing times depend on banks and payment providers and may take several business days after we approve the refund.

Service corrections

If you believe a maintenance visit was incomplete or did not match the approved scope, contact us within 48 hours of the service. Please include photos if possible. If the issue is within the approved scope and conditions allow, we will return to correct it at no additional charge.

Correction visits do not apply to conditions outside the approved scope, pre-existing turf disease, drought stress, pest damage, irrigation failures, weather impacts, customer watering or mowing practices, hidden hazards, or areas we could not safely access.

Seasonal plans and retainers

Seasonal plans, commercial agreements, and snow management retainers may include special cancellation or refund terms. Seasonal retainers may cover readiness, routing priority, equipment availability, and staffing, not only the number of visits performed. Once a season begins, retainers may be non-refundable unless the written agreement says otherwise or applicable law requires a different result.

Billing questions

If you have a billing question, contact us promptly. We will review the service record, invoice, payment status, and any photos or notes. We may issue a correction, refund, account credit, or written explanation depending on the result of the review.

Contact

Refund, cancellation, or billing requests can be sent to QUIET DRAGON LLC through the contact form, by email at lawn@quietlawncaredragon.com, by phone at +1 (307) 332-9041, or by mail using the business address listed on our Contact page.