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Trust & Security
- We collect only the information we need to run the business and serve your property.
- Electronic payments are handled by third-party payment service providers.
- We limit access to customer information and review vendors that handle business data.
- We do not claim independent security certifications unless they are specifically listed here.
Overview
QUIET DRAGON LLC treats customer trust as part of the service. This page explains the practical safeguards we use for website, customer, service, and payment-related information.
Data minimization
We aim to collect only what we need to quote, schedule, perform, bill, and support services. Typical information includes contact details, service address, property notes, service records, and billing status. We do not ask for sensitive personal information unless it is necessary for a specific business or legal purpose.
Payment safety
Electronic payments are processed by third-party payment service providers. Full card numbers, card security codes, and bank login credentials are not intentionally stored on our website servers. Payment providers may use hosted pages, secure payment fields, tokenization, fraud monitoring, and other safeguards to process transactions.
We may receive limited payment details such as transaction IDs, payment status, card brand, last four digits, billing contact information, and refund status so we can reconcile invoices and support customers.
Access controls
- Customer records are made available only to people who need them for quoting, scheduling, service, billing, support, or administration.
- Accounts used for business systems should use unique credentials and appropriate access levels.
- We use secure communication and storage tools where practical for business records.
- We avoid collecting payment card data through ordinary email, text, or website message fields.
Vendors
We use vendors for website hosting, communications, scheduling, payment processing, bookkeeping, file storage, and other business operations. We select vendors based on business need and reasonable security expectations, and we share only the information needed for the vendor to perform its role.
Incident response
If we become aware of a security incident involving personal information, we will investigate, take steps to contain the issue, work with relevant vendors where needed, and provide notices required by applicable law.
Limitations
No website, payment system, or business process can be guaranteed completely secure. This page describes our current public-facing practices and does not represent that we have completed a formal third-party security audit, SOC 2 audit, ISO certification, or similar certification unless expressly stated here.
Contact
Security or privacy questions can be sent to QUIET DRAGON LLC through the contact form, by email at lawn@quietlawncaredragon.com, by phone at +1 (307) 332-9041, or by mail using the business address listed on our Contact page.